Question 1

What is Up-Food and how does it work?

Accepted Answer

Up-Food is a personalized nutrition app that gives you daily science-based recipe recommendations based on your individual health goals and preferences. The app analyzes your data and creates a tailored nutrition plan.

Question 2

Is Up-Food free?

Accepted Answer

Up-Food offers a 14-day free trial in which you can use all Premium features without restriction. After that, you need a Premium subscription to keep access to personalized recommendations, the nutrient dashboard and all other features.

Question 3

On which devices can I use Up-Food?

Accepted Answer

Up-Food is available as a Progressive Web App (PWA) and works on all modern smartphones, tablets and computers via the web browser. You can also install the app like a native app on your home screen.

Question 4

Does Up-Food replace professional nutritional advice?

Accepted Answer

No, Up-Food is for information purposes only and does not replace professional medical or nutritional therapy advice. If you have health problems or special dietary requirements, please consult a doctor or nutritionist.

Question 5

What does the Premium subscription include?

Accepted Answer

Premium users get unlimited access to all recipes, personalised recommendations based on health goals, interactive cooking mode, a detailed nutrient dashboard with streak tracking, smart shopping lists, detailed success statistics and the favorites function.

Question 6

How much does the Premium subscription cost?

Accepted Answer

We offer flexible models: the monthly subscription costs €9.99 and the annual subscription only €59.99 (about €4.99 per month). Both subscriptions renew automatically and can be cancelled at any time. There's also a one-time Lifetime option for €219.

Question 7

Can I cancel the Premium subscription at any time?

Accepted Answer

Yes, you can cancel your Premium subscription at any time via your profile in the app or via the Stripe customer portal. The cancellation will take effect at the end of the current billing period.

Question 8

Is there a free trial period?

Accepted Answer

Yes! We offer a 14-day free trial so you can try out all Premium features risk-free. You can end the trial period at any time.

Question 9

How does Up-Food personalize recipes for me?

Accepted Answer

Based on your details about age, gender, activity level, dietary preferences and health goals, our algorithm selects suitable recipes for you daily. The more complete your profile, the more precise the recommendations.

Question 10

What is the Nutrient Dashboard and how does the streak system work?

Accepted Answer

The Nutrient Dashboard shows you how well you are reaching your daily nutrient goals. The streak system rewards you for consistently reaching 70% of your nutrient goals and motivates you to eat a balanced diet.

Question 11

How do the smart shopping lists work?

Accepted Answer

You can select multiple recipes and Up-Food automatically creates a consolidated shopping list. Same ingredients are grouped together and you can check off items while you shop.

Question 12

Can I add my own recipes?

Accepted Answer

Yes, with our AI Recipe Generator! You can select your desired ingredients and enter a description – our AI will create a tailor-made recipe for you that matches your ideas and fits perfectly into your nutrition plan.

Question 13

What do I do if the app is not working properly?

Accepted Answer

First try updating the app or clearing your browser cache. If the problem persists, contact us via the contact form with a detailed description of the problem.

Question 14

Are my data stored securely?

Accepted Answer

Yes, the protection of your data is our top priority. We use modern encryption technologies and adhere to GDPR regulations. Details can be found in our Privacy Policy.

Question 15

Can I use Up-Food offline?

Accepted Answer

Up-Food requires an internet connection for most functions. However, once loaded, recipes can be viewed offline. We are working on extended offline functions.

Question 16

How can I delete my account?

Accepted Answer

You can irrevocably delete your account at any time via the profile settings in the app. Attention: All your personal data (nutrient history, plans, lists) will be removed immediately and permanently. We recommend using the export function beforehand.

Question 17

Who owns my data?

Accepted Answer

Your data belongs to you! You can download an export of your personal data (such as nutrient history and weekly plans) in your profile at any time. The recipes themselves remain intellectual property in the app, but your export contains a list of your top favorites.

Frequently Asked Questions